Frequently Asked Questions

Everything you need to know about shopping with DECABANA

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

How can I return an item?

We offer a 30-day return policy. To initiate a return, please visit our Returns Center with your order number and email address to receive a prepaid shipping label.

Which payment methods do you accept?

DECABANA accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

Are the products on DECABANA authentic?

Yes, we pride ourselves on quality and authenticity. We source our inventory directly from authorized distributors and reputable manufacturers to ensure you receive genuine products.